At Savita Samaj Matrimony, we strive to provide the best possible service to help our members find compatible matches. However, we understand that certain circumstances may require a refund. Please read our refund policy carefully to understand your rights and our obligations.

1. Eligibility for Refunds:

Refunds will be considered under the following circumstances:
a. Duplicate Payment: If you have been charged multiple times for the same service, we will process a refund for the duplicate payment(s).
b. Technical Issues: If a technical issue prevents you from accessing premium features after successful payment, and the issue cannot be resolved within 7 business days.
c. Service Not Delivered: If premium services purchased are not delivered as described.

2. Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:
a. Dissatisfaction with the number or quality of matches.
b. Failure to find a match during the subscription period.
c. Change of mind after purchasing a subscription.
d. Inactivity or non-usage of the platform after subscription.

3. Refund Request Process

To request a refund, please follow these steps:
Send an request to help@savitasamajmatrimony.com with the subject line “Refund Request” or WhatsApp to +917411892411.
Provide the following details:
a. Full Name
b. Registered Email Address
c. Transaction ID or Payment Receipt
d. Reason for Refund Request
Our team will review your request and respond within 5-7 business days.

4. Processing Time
Approved refunds will be credited to the original payment method within 7-10 business days.
Refunds will be credited back to the original payment method used during the transaction.

5. Cancellation Policy
Subscriptions cannot be canceled once initiated. However, users can choose not to renew their subscription at the end of the term.

6. Changes to the Policy
Savita Samaj Matrimony reserves the right to modify this refund policy at any time. Updates will be posted on the website, and significant changes will be communicated via email.

For further assistance, feel free to contact us at help@savitasamajmatrimony.com.